Shipping (Domestic and International Delivery)
We deliver both Australia-wide and Internationally. Every order is dispatched via either Aus Post Express or Parcel Post.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
When orders shipped internationally reach your destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Your order will require a signature upon delivery.
Please note: MYFRIDAYSTYLES unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also unfortunately cannot mark any international order as a 'gift', due to law prohibitions.
If you refuse a shipment from MYFRIDAYSTYLES, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to MYFRIDAYSTYLES. This amount will be deducted from your merchandise refund.
- For orders placed after 12pm (AEST), orders will be processed the following day.
- For all orders that are placed on the weekend or public holiday, your order will be processed the next business day.
- Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.
Customer satisfaction is important to us. If you are unhappy with the merchandise you received for any reason, simply return it to us and we will happily refund under the following conditions:
- Merchandise must be returned within 14 days of dispatch for Australian and New Zealand customers and 21 days of dispatch all other countries.
- Merchandise must be in a saleable condition with all tags attached.
- Merchandise must not be worn, damaged, altered or washed.
- The original invoice as proof of purchase is provided.
- Once processed, your financial institution can take 3 - 5 business days to process the funds back to your account.
- Sale items are not eligible for a refund.
Returns will only be accepted under these conditions.
This policy does not affect your statutory rights.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
HOW TO RETURN AN ITEM:
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Request your authorization Return by emailing email@example.com within 14 days of your order being dispatched, please include your order ID/Number and Billing Name and the email used to purchased. Complete your Returns form, included in your order.
Pack all merchandise with the Returns form, plus your original invoice into an appropriate sized carton. Please ensure that all merchandise is secure in a satchel / carton box as we will not be able to accept damaged merchandise.
Return address, please state if either return or exchange:
MYFRIDAYSTYLES Online Returns/Exchange
18/131 Hyde Street, Hyde Business Park, Footscray, Victoria 3011, AUSTRALIA.
Please note merchandise returned without following the above steps will result in a delayed refund or may not qualify for a refund.
You are solely responsible for the return of merchandise. Therefore we highly recommend that an insured traceable method is used to ensure safe and recorded delivery. MYFRIDAYSTYLES will not be held accountable for any damaged, missing or late incoming deliveries.
Please note that our MYFRIDAYSTYLES Customer Service Department is in operation Monday to Friday 9 - 5pm (AEST). Any Return requests made on a weekend day or public holiday, requests will be filled the following business day.